|
|
|
|||
|
|
||||
|
|
||||
|
Frequently
Asked Questions - FAQ
|
|
| Account Management | |
| How do I create a new account? | |
|
Creating
an Membership Account with us, enables us to personalize all your transactions
on eswayamvaram shopping. You need to register with us before shopping.
Once you confirm the order during your first purchase, you will be prompted
to give your shipping address with your name, telephone number, email
address etc.
|
|
| How do I change my personal details? | |
|
You can change
your personal information like email ID, residence address and residence
phone number. as per your convenience. To make the changes first Sign
in and then click on the 'Edit Profile' link on the link provided
in the blue bar . Once the changes have been done, click on the 'Do
it' button.
|
|
| How do I change my existing password? | |
|
You can change
your exisiting password. To change your existing password you don't need
to Sign in.You can just click on the 'Change Password' link in
the blue bar . Once the changes have been done, click on the 'Save'
button.
|
|
| How can I track an order? | |
|
To track
the status of your pending orders, log into your account and then click
on 'Order Status'. Click on the Invoice No. to view complete details
for that Invoice No. You can also review all your past purchases here.
|
|
| Shopping @ eswayamvaram | |
| How to shop @ eswayamvaram.com? | |
|
Step 1: Step 2: Step 3: Step 4: Important : Please note down the Order No/Invoice No as a reference for any further communication with us. |
|
| What is a shopping cart? | |
|
The shopping
cart is a virtual shopping wallet/bag that displays the number
of items you have chosen to purchase along with the item code, item description
and the total purchase amount.You can make changes to the item quantities
you have ordered by keying in the new quantity and pressing the 'Recalculate
Order' button.
|
|
| How do I update my order | |
|
(i) Add/Deduct
the quantity - To add or deduct the quantity of a particular item,
click in the box where the 'Quantity' is mentioned, change the
quantity and click on the 'Recalculate Order' button to save the
changes.
(ii) Delete a product/item - To delete an item from the shopping cart, enter 0 (zero) in the Quantity box and then click on the 'Recalculate Order' button to save the changes. |
|
| How do I cancel my order | |
|
Please note
that cancellations have to be made within 48 hours after placing
an order. For cancelling your order, you will have to get in touch with
our customer support executive by sending an email to support@eswayamvaram.com
and giving the reference of your Order No/Invoice No. Incase you cancel
the order of perishable products, the cost of the product will have to
be borne by you.
|
|
| How do I return an item? | |
|
We take stringent
measures to ensure that the items delivered to you are in perfect condition.
However, there is a remote possibility that the item may be damaged during transit or there might be a manufacturing defect. If you request the goods to be insured we can do it for you at your expense. There might also be a remote possibility that a wrong item is delivered to you. In such cases, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated timeframe. To get a replacement or return an item if covered under warranty, follow the steps below:
|
|
| In what currency will I be charged for the purchases I make? | |
|
Prices on
eswayamvaram shopping are inclusive of standard Packing Charges. Shipping
charges will be extra on actuals according to the nature of request
of delivery, where applicable. If you place your order from outside
India for delivery in India, you will be charged the USD equivalent
of the INR price, at the exchange rate when the order is placed.
|
|
| Payment Option | |
| What are the different payment options available? | |
| eswayamvaram shopping offers you the widest range of payment options: No Credit Cards. | |
| The
different payment options available at eswayamvaram shopping are : Demand
Draft (DD), Western Union Money Transfer, Cash on Delivery (COD) and Value
Payable by Post (VPP). More information on - Demand Drafts (DD) - Cash-On-Delivery (COD) - Western Union Money Transfer - VPP |
|
| How do I choose my payment option? | |
|
If you are
a first-time shopper, you won't be asked to choose any payment option
during Registration (creating an account). Once you have confirmed
your order, you will have to provide the required details depending on
the payment option you have chosen and the mode of delivery and the destination.
|
|
| Can I change my payment option for an order I have already placed? | |
|
Once you
register an order with us, you cannot change the payment option
for that particular order. So be wise and select the appropriate payment
mode before you finalise your order. More details on how to select you
payment method/mode is given in the billing details page.
|
|
| Delivery | |
| Do you deliver worldwide? | |
|
All items
in our shop are delivered worldwide depending on your location and accessibility
of couriers, postal authority or by sea, air or rail/road transport.
|
|
| How is my order delivered to me? | |
|
There are
4 (four) delivery modes available. They are Postal Services, Transport
(Train/Truck), Courier Services or Air Freight respectively. Our logistics
partners will attempt delivery of the items thrice. Incase the
delivery is not executed during these three attempts, due to a wrong address
or the recipient being unavailable / premises being locked, the customer
shall still be charged for any additional visits by the delivery personnel
according to their company rules and regulations. In case of perishable
items, the delivery will be attempted only once due to the
nature of the item. Please note that the delivery of the items
will not be attempted on Sundays or on any public holidays due to unavailability
of courier service. Or in case of war affected areas or disaster prone
areas or where there is civil unrest or political or financial turmoil
or trouble.
|
|
| What is the lead-time for delivery? | |
|
Orders from
eswayamvaram shopping are delivered quickly anywhere in the world, by
courier through our logistics partners. Subject to the availability of
stock, our minimum lead-time for delivery of any product is as
follows:
Within India: Different products may have different delivery lead-times depending upon the vendors or the place of shipment. This is mentioned on their respective product/item details webpages. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days. In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by email In case you choose a 'Demand Draft' payment option, your order will be processed only after we have received your Demand Draft. In case you choose a 'Cash-On-Delivery' payment option, products will be delivered only in India to selected cities; there is NO International delivery for this payment option. |
|
| Safety | |
| Is it safe to shop @ eswayamvaram Shopping? | |
|
We adopt
stringent security measures to ensure that critically sensitive information,
such as your personal information. If you are a serious shopper you should
arrange to pay the money by the payment mode prescribed herein.
All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third party. We follow strict in-house security guidelines for ensuring confidentiality of our customer information. We assure that every transaction you make at eswayamvaram.com will be 100% safe. |
|
| Search | |
| General search | |
|
You can search
for a particular product or a brand using our Keyword Search facility.
For you convenience we have categorised the products into seperate pages.Either
you can go into each category page or you can use the search text box
for easy,quick and efficient product search.To search for any product
or brand of your choice,
Both these search engines will display search results with the item code along with the itemname, product description, unit price and a small thumbnail image so that you get the precise picture of what you ordered using our shopping cart. |
|
| Return policy | |
|
|
| Individual Payment Options | |
| Cash-on-Delivery | |
|
Cash-on-Delivery
(COD) is a mode of payment and this service is provided through Courier
Services within the specified 800 cities of INDIA. You can choose the
COD mode of payment and pay for your order only when you actually receive
it. The COD charges are calculated based on the weight of the item. Please
note, the COD facility is open currently for self-purchase within INDIA
only where our logistics partner has got its service.
1. Once you have selected all the items you intend to buy, select 'Cash
on Delivery' as your payment option |
|
| Western Union Money Transfer | |
|
Western Union Money Transfer is the easiest and fastest way to transfer money through the internet if the order is from overseas |
|
| Demand Draft | |
| You
can select "Demand Draft" as payment method and get an order registered
with us. Order will be processed after the receipt of the Demand Draft.
Your order will be canceled if we do not receive your payment in 10 business
days.
1. Once you have selected all the items you intend to buy, select 'Demand
Draft' as your payment option ESWAYAMVARAM Mobile: 98952 40952, 98460 22448. Tel: 91-0484-2503558 Imp: Don't forget to write your full name and the order number at the back of your Demand Draft. |
|
| Value Payable by Post (VPP) | |
| Goods will be send by registered post parcel and the delivery of these goods are subject to payment in cash including any service charges payable to the postal authorities. | |
|
©2001-2005
SKI SOLUTION, Cochin, Kerala, INDIA. All Rights Reserved.
|
too!!.
